This Privacy Policy ("Policy") explains how Falkirk Vehicle Rental Services ("we," "us," or "our") collects, uses, maintains, and discloses information gathered from users (each, a "User") of the vanhirefalkirk.co.uk website ("Site") and our vehicle rental services. We are dedicated to safeguarding your privacy and handling your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant UK data protection laws.

1. Information We Collect

We may collect personal identification information from Users through various means, including, but not limited to, when Users visit our site, register, place an order, fill out a form, or engage in other activities, services, features, or resources we make available. Users may be asked for details such as name, email address, mailing address, phone number, driving license information, and payment details. We only collect personal identification information if Users voluntarily submit it to us. Users can always choose not to provide personal identification information, though this may prevent them from engaging in certain Site-related activities.

We may also collect non-personal identification information about Users when they interact with our Site. This may include the browser name, the type of computer, and technical information about Users' connection to our Site, such as the operating system, Internet service providers used, and other similar data.

2. How We Use Collected Information

Falkirk Vehicle Rental Services may collect and use Users' personal information for the following purposes:

To improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience: We may use aggregated information to understand how our Users collectively use the services and resources provided on our Site.
To process payments: We use the information Users provide about themselves when placing an order solely to fulfill that order. We do not share this information with outside parties except as necessary to provide the service.
To send periodic emails: We may use the email address to send Users information and updates related to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a User opts into our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. Users can unsubscribe from future emails at any time by following the detailed unsubscribe instructions at the bottom of each email or by contacting us via our Site.
To administer a contest, promotion, survey, or other Site feature: To send Users information they agreed to receive about topics we believe will be of interest to them.

3. How We Protect Your Information

We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users occurs over an SSL-secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

5. Third-Party Websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Additionally, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites linked from our Site, is subject to that website's own terms and policies.

6. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. These include:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

7. Changes to This Privacy Policy

Falkirk Vehicle Rental Services has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

This version was last updated on July 2025.

8. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Falkirk Vehicle Hire Services
Manor St, Falkirk FK1 1NU, UK
Phone: 01324 910 170